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    Answering Service Agent

    • On-site
      • Lithia, Florida, United States
    • $17 - $20 per hour
    • Call Center

    Job description

    At Emvia, we believe the future of customer care lies at the intersection of innovation and intention. That's why we're building a new kind of BPO—where advanced CX technology and human empathy work in harmony to deliver intelligent, high-touch support.

    Our purpose is rooted in people: the agents we empower, the clients we serve, and the customers whose experiences we shape every day. Passion drives everything we do, from designing smarter solutions to creating meaningful work opportunities globally.

    More than a service provider, we're a people-first, tech-enabled partner redefining exceptional customer care in a hybrid world. Effortless, empathetic, and efficient.

    Key Responsibilities:

    • Answer incoming calls and schedule new and follow-up appointments for multiple providers

    • Direct authorizations, medical records, and billing questions to the appropriate teams

    • Discussing and understanding patient problems/needs

    • Coordinate imaging (e.g., MRI, CT, X-ray) and procedure appointments when necessary

    • Confirm insurance information and communicate any required referrals or authorizations

    • Ensure accurate entry and verification of patient demographics and appointment details

    • Provide patients with necessary instructions related to their appointment, procedures, and providers (no medical advice)

    • Escalate urgent or complex issues to clinical or administrative teams as needed

    • Uphold HIPAA standards and protect patient confidentiality at all times

    Skills & Qualifications:

    • High school diploma or equivalent required

    • 1+ year of call center or customer service experience, previous medical experience is a plus

    • Familiarity with medical terminology and procedures is a strong plus

    • Experience with EHR systems such as Athena, Epic, or similar is a strong plus

    • Excellent verbal communication, listening, and customer service skills

    • Ability to multitask, stay organized, and work well in a fast-paced environment

    • Strong attention to detail and problem-solving abilities

    Our Values:

    • Innovation: Continuously pioneering new approaches to business challenges

    • Quality: Unwavering commitment to excellence in every interaction

    • Integrity: Transparent, ethical operations in all we do

    • Inclusivity: Embracing diverse perspectives and talents from around the world

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