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    IT Help Desk (Morning Shift)

    • On-site
      • Merida, Yucatán, Mexico
    • MX$20,000 - MX$25,000 per month
    • IT

    Why Join Us?

    Competitive salary and benefits.

    Collaborative and dynamic work environment.

    Opportunities for growth and professional development.

    Be part of a rapidly growing, forward-thinking company.

    Job description

    At Emvia CX, we are dedicated to providing innovative customer experience solutions that make a difference. We are growing rapidly and looking for a dedicated IT professional to join our team in Mérida, Mexico. As an internal IT Help Desk specialist, you'll play a critical role in supporting our employees with day-to-day IT issues and troubleshooting, ensuring that everyone has the tools they need to succeed.


    The IT Help Desk technician will be responsible for providing on-site, Level I and II IT support to our team. You will handle troubleshooting, software and hardware issues, and assist in resolving technical problems for our internal staff. Your primary focus will be on maintaining the efficiency of desktop systems and ensuring all employees have smooth access to essential IT services.

    Key Responsibilities:

    • Provide Level I and II IT support to internal employees, troubleshooting hardware, software, and connectivity issues.

    • Assist with the configuration and maintenance of Windows Desktop, Apple devices, ChromeOS devices, Google Workspace, and Microsoft Azure/Entra AD.

    • Manage and troubleshoot user access in Azure Entra.

    • Provide support for email, printing, network, and system problems.

    • Ensure timely resolution of help desk tickets and escalate issues when necessary.

    • Offer training to internal staff on system and software usage.

    • Maintain proper documentation for troubleshooting procedures and support requests.

    • Collaborate with other IT team members to ensure smooth and efficient system operations.

    Job requirements

    • Experience with Windows Desktop, Apple devices, ChromeOS, Azure Entra AD, and Google Workspace.

    • Basic network troubleshooting (PING, Traceroute, etc)

    • Strong troubleshooting skills for software and hardware issues.

    • Previous experience in an IT help desk or technical support role.

    • Familiarity with basic network troubleshooting and support.

    • Proficiency in both English and Spanish (spoken and written).

    • Excellent communication and customer service skills.

    • Ability to work independently and efficiently in a fast-paced environment.

    • Strong problem-solving skills and a proactive attitude.

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